FAQ Page2017-03-19T09:12:09-03:00

FAQ Page

What will be the quickest & most effective way to communicate with you?2016-04-12T15:48:46-03:00

You can always contact [email protected] We provide fast support (average response 4 hours during business hours). When needed, we can arrange a telephone consultation.

Do you have video script, on camera pro presenters and a voice over services?2016-04-15T17:27:53-03:00

Yes we do.

What are the terms of payment? What are the payment methods available?2016-04-12T14:10:14-03:00

Our payment schedule is actually quite simple. The first 50% advance payment is paid before we start on your project. The remaining balance can be paid when you approve the final job(s). In other words when you’re fully satisfied!

You can pay your invoice online using a credit card via PayPal or use your PayPal account for a safe and private transaction.

Will your logo and company details be displayed on the video?2016-04-12T14:06:22-03:00

We never add any of our details or logos to any videos we create for you. No worries. We can however, add your logo at the beginning or end of your video if you wish.

What kind of music do you have for my video?2017-01-10T12:50:51-03:00

All kinds specify whether you want light and breezy, rock and roll, upbeat, jazzy, classical – whatever the mood you want to project with the video.

You can supply us with the audio file or we can get one for you. Best quality is .wav vs. an .mp3 file.

Keep in mind to use only a licensed (to you) music file if you supply the background music (or sound effect). We only use video, image and sound files that are licensed to us, but can be used in projects that we create for you.

What dimensions in pixels will my video be?2016-04-12T13:58:20-03:00

We can send you the video in any dimension you want. Normally we send it as 1280×720, HD quality.

Can I pass along examples of videos & websites I like?2016-04-12T13:54:37-03:00

Absolutely! 🙂 Send them over!

My video is going to be only 30 seconds, do I still have to pay per minute?2016-04-12T13:52:57-03:00

No. We have 30 second, 60 second, 90 second and 120 second pricing modules that we work from. You will be charged according to the complexity (or simplicity) of your project rounded up to the closest pricing module.

Keep in mind that the length of the video should be kept to no longer than 90 seconds unless your subject matter is fascinating to most customers. It would be better to create 2 videos than one long one if necessary.

Who supplies the pictures and video for my job request?2017-01-10T12:50:52-03:00

Either you or us.

We use licensed stock pictures and video, so images & video that you supply may be be more personalized than we could obtain and may reflect your taste. Sometimes, stock graphics/video footage work even better. So it depends on your needs and circumstances.

 

Alright, I’ve got a vague idea of what I want for a website; what now?2017-01-10T12:50:53-03:00

We suggest that you start by browsing through our web site to see the services we offer. Next, download our PDF Help Page which will help you get started on planning your new website.

Once you have a plan for what you want, ask us for an estimate, and we will give you a price pretty close idea as to costs (it can be very specific, but usually people ask for a few changes during the design process). Once you are comfortable with your choices and associated costs, we will ask you specific questions as to look, feel, colors and other important aspects of your intended web site.

Still need help? No problem. Please feel free to CONTACT US and we’ll do our very best to help you!

Is web video important to have on my website?2017-01-10T12:50:54-03:00

The short anser is yes – time is money, and in today’s world, people are more willing to watch a short web video than scrolling through pages of writing that portrays the same message. Through video we can tell your company’s story, vision, or history and demonstrate your products or services. Once completed, we can embed the video into your website or YouTube Channel.

Cost for a 60 second, fully post-produced (animation / motion titles, stock music / basic voiceover) starts at $299 — these are high resolution professionally edited videos – contact us for more information.

Our rates are competitively priced, and you’ll be beyond satisfied when you see how successful a web video with us can be.

Can you accommodate all my video and website needs?2016-04-15T17:30:52-03:00

Not many designers can perform all aspects of web design (effectively) and we are no different. “Simple, Stylish, Professional and Affordable” are our guiding principles.

Same with video.

Give us a clear idea of your intentions on your “wish list” and we will let you know if we can provide you with what you are looking for. Then, we will be in a position to inform you about what we can and can’t do for you. We may offer alternative design related options, but the final decision is always yours and we will respect that.

Will it cost me anything to get an estimate from you?2016-04-12T13:36:55-03:00

We welcome your contact and are proud of our flexibility to provide meaningful feedback. In most cases, we don’t charge for an estimate request or the like. If circumstances are such that a great deal of time and effort on our part will be necessary to provide you with an estimate, we will advise you beforehand of this and the cost involved.

In all aspects of our service, we do not adhere to hidden or surprise billing; you will always be aware of any costs that are involved before any action is carried out on our part.

I already have a web site; can you help me improve it?2017-01-10T12:50:55-03:00

We sure can. Many semi-personal, self operated sites (especially with free web site hosting) tend to lack style and a professional appearance and all are almost not effectively designed for higher Search Engine Optimization (SEO) & ranking. We will assess your site for free and advise what’s most needed to be cost effective before we worry about frivolous details. A fully detailed plan of our suggestions (including costs) will be presented to you and it will be your decision on what, if any part of it, you’d like us to achieve for you. Please get in touch with us.

I’ve seen free web page makers; why pay a designer?2017-01-10T12:50:56-03:00

Almost anyone can create a web site with the software available today. However, the success of a site is dependant on methodical planning and design that functions well and appeals visually to its intended audience. What kind of image are you looking at providing to your clients or customers?

Only a skilled, creative and an experienced web designer can create a tailored design for you, based on your own requirements. It’s really a case of the level of professionalism you want to project to your audience and the effectiveness you want your site to achieve. However, we would suggest that if you want to try, go for it. It is fun and creative if you devote time and energy into learning and developing your site, you will be rewarded many times over!

How many web pages should I have or do I need?2017-01-10T12:50:56-03:00

This really boils down to the message or information you want to convey effectively. The answer to this question lies with the nature of your site. It could range from 1 to more than 50 pages, although each and every page must have a clear purpose. A typical product or service selling site should generally consist (as a minimum) of the following pages:

  • Home page
  • Profile (who you are, what your ogranization is about, etc.)
  • Main marketing page (your main message or what you are selling or offering) for pricing / services / products and order form
  • Contact information

Look at your favorite web sites that are similar to what you are offering. What ‘tabs’ do they have? Do they apply to you?

You may also choose to have one or two web pages if it is just a few pieces of information you want to give or convey. At least it will be a start if you have been procrastinating, and you can add more content later. Ask us about pricing for a one page website.

How much is this going to cost me and how long will the job(s) take?2016-04-15T17:41:12-03:00

This question is unfortunately too broad to give a short answer. Every site will differ in size, nature, complexity etc., so it will be determined on factors like these. However, it’s best to contact us with your requirements so that we can best advise you, based on your own particular needs and preferences.

Our ‘Services and Pricing’ web pages for website design and/or web video creation will give you a very close idea as to your costs. Once you have formulated what you want, contact us so we can get you an exact cost based on your specific requests.

With reference to the time it takes to get you up and running, if you have planned your well site well, edited your text and have your graphics/pictures ready for us to work with, you can be up in a week or two, again depending on the complexity. The same goes for video services.

What’s involved in getting a web site up and running?2016-04-12T13:42:10-03:00

The process of a site creation can be broken down into five broad categories:

  • Planning (your job)
  • Design and construction (our job)
  • Domain Name registration (you or us)
  • Hosting (we can set this up if you like)
  • Promotion (we will submit to search engines, your job is to let everyone know about your site!)